Get the problem investigated before replacing parts.
You may know what changed without knowing which service to request. Tell the shop what you notice, when it happens and what has already been tried. Kirkpatrick’s diagnoses engine, charging, starting and electrical problems on domestic and foreign vehicles.
Start with the symptom that brought you here.
- Engine concern: warning light, rough running or a change in power — check engine light diagnostics.
- Starting or charging concern: describe what happens when you try to start the car — electrical and starting service.
- Ride or steering concern: describe the noise, vibration or change in handling — steering and suspension.
Problems we diagnose and repair
Electrical work includes charging-system diagnosis, battery testing, alternators, power windows, seats, locks and lighting. Engine work starts with symptoms such as rough idle or reduced power. Tell the shop whether the concern is constant or intermittent, and share any recent work or test results.
Arranging your diagnostic visit.
- Tell us your vehicle’s year, make, model and symptoms.
- Diagnostic work is charged at the shop’s hourly rate in 15-minute increments.
- Review the proposed work and charges before authorizing repairs.
How diagnostic work is charged
Diagnostic work is charged at the shop’s hourly rate in 15-minute increments. Call for the current hourly rate and discuss the evaluation your vehicle needs.
Common questions
Do I need to know which part has failed?
No. Describe the symptoms and any previous work or test results. We use those details to guide the diagnosis.
Can you promise to find an intermittent fault in one visit?
Explain how often the problem occurs and what conditions bring it on. Intermittent concerns may require further testing; discuss the initial scope and how the shop will contact you about next steps.
Is every vehicle system covered?
Kirkpatrick’s diagnoses engine, starting, charging and electrical concerns, and evaluates steering and suspension problems. Call with your vehicle details and symptoms to arrange the appropriate visit.
A customer’s experience at Kirkpatrick’s
What I appreciated most was the level of communication between the shop and I.
Colton Burge
Excerpt from a Google customer review, checked October 29, 2026. Read customer reviews on Google.
Call to arrange your diagnostic appointment.
Kirkpatrick’s Service & Repair is at 82 Cony Road, Augusta, ME 04330. Call 207-622-1557 to arrange your diagnostic appointment. Prefer a callback? Send a request. A request is not a confirmed appointment.